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Frequently asked questions
Our return and refund policy:

You can return your software product within 14 calendar days from the time of your online purchase, on condition that you have not used the activation code that you received upon purchase. You must notify us of your decision to retract your purchase either by regular postal mail or by email, in sending us a clear statement of your decision along with all of the information necessary to identify your order. (See Purchase of our software – return and refund policy, software bought on our website and activated in the General Conditions for more information about exercising this right of retraction.)

A fully-functional trial version is available on the DxO website in order to give you the opportunity to see if the software meets your needs before you buy it.

What payment methods can I use?
Taking into account the country you have indicated, you can use the following payment methods:

What is the applicable VAT for my order?
In the case of a purchase in Europe, the VAT rate applied to purchases is that of Luxembourg: 15%. This amount is already included in the price indicated for the item in your cart. Excluding Luxembourg, if you are a professional and have a VAT number, you will be prompted to enter it later in the process so as not to pay VAT.